Warranty & Refund
WE STAND BEHIND OUR PRODUCTS!
Our product carries up to 1-Year Warranty (when stated in the product information) with the following steps and terms:
1. Contact us through the live chat or ticket services to submit your inquiry with photos or a short video to showcase the issue, and please follow our guide.
2. NO FREE COLLECTION for the warranty claims, every customer HAS TO RETURN the product by themselves back to one of our shops if advised to.
3. If the part/product cannot be fixed, it will be replaced with the same/similar part or product. It takes 5-10 days for inspection and an estimated 7 days for fixing. We will contact you to collect it afterward.
4. Warranty DOES NOT apply to products sold as clearance, shop samples, or products that have a defect ACKNOWLEDGED BY CUSTOMER prior to purchase.
5. If you acquired goods from ifurniture for business purposes, our WARRANTY IS NOT APPLICABLE to the goods you purchased.
6. Our warranty DOES NOT COVER NORMAL WEAR AND TEAR, DAMAGE CAUSED DURING ASSEMBLY, MISUSE, ACCIDENTS, AND MODIFICATIONS including but not limited to.
7. Any floor model or demo unit & accessories(plush toys, pillows/cushions, artificial plants, wall arts, mirrors, clocks, tablewares, vases) are sold in as-is condition, the warranty does not apply and the final sale (not returnable, not exchangeable).
Warranty Exclusions:
Foam: Flattening or loss of resiliency will occur due to normal use and aging. These are not considered a defect. The foam will conform to the shape of the user.
Lint, cuts or scratches, or damage caused by impacts or accidents.
Fabric pilling: Broken fibres on the surface that are tangled together are considered normal wear and tear. Purchasing a lint remover from homewares can remove the broken fibres.
Leather upholstery: It is natural for leather to stretch into creases, it is not considered a defect.
Wood: Natural variations in colour, shape, knots, and stress marks are not considered defects of workmanship and materials.
MDF: If installed/assembled incorrectly, it will not be covered under warranty.
Glass: Small air bubbles, slight scratching, and subtle surface waviness can occur naturally and are not considered a defect.
Marble: The pattern and tones may vary slightly on each product and are not considered a manufacturing defect.
Mechanical: Components include drawer and door slides, lighting, locks, and door hinge breakage due to improper use or lack of care is not covered under warranty.