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Warranty & Refund

7 Days Money Back Guarantee

We provide our customers 7 Day Money Back Guarantee to lower down the risk under the following terms: 
Customer needs to email (service@ifurniture.ca) us to arrange return within 72 hours after pick up or receives the product and send out the product within 7 days. 
Customer has the obligation to keep the product to be returned in original condition and is not supposed to keep using the product before he returns it to us. 
The item(s) must be delivered by the customer to our warehouse in original condition and packaging at the customer's own cost. And it is the buyer's own responsibility to keep it safe in transit. The warranty does not include the damage, worn, color change, fade and mold on upholstery, stitch, fabric, leather and vinyl.

The Consumer Guarantees Act doesn’t apply to goods usually used for commercial use. 

The original receipt is required for all claims.

 

Exchange & Return Policy

Refund: All refund will be refunded to the original payment method. 
If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery or pick-up, upon presentation of the original receipt. The item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment. 
If your merchandise has arrived damaged, please send an email to service@ifurniture.ca as soon as possible in 72 hours after pick up or delivered with a detailed description of the issue along with a photo. We will take care of the rest! 
Customers are responsible for applicable delivery fees for the return or exchange. If you paid for delivery and the items are damaged upon receiving, then we will take care of the shipping cost for the return or exchange. Returns or exchanges do not apply on mattresses that are used, abused, stained, soiled or otherwise unsanitary. 

Return Policy Exceptions

"Make or Supply by Order" item(s) are not refundable. 
"Opened mattress, pillow and bedding products" are not refundable due to hygiene reasons. 
In the situation of the returned item(s) not in original condition we have the right to refuse the return and refund or iFurniture will charge at least 15% or more of the purchase price's restocking fee, based on the returned item's condition. 
All As-Is / Final Sale item(s) do not carry any warranty, and non-refundable.
All shipping and delivery fee are not refundable.
All assembled item(s) are not refundable.
Gift cards, gift certificates and store credit cannot be exchanged or returned for cash, credit or E-transfer.

Other Terms and Conditions

iFurniture reserves the right to request valid identification prior to accepting merchandise for a return.
iFurniture reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

 

SPECIAL TERMS ON CHAIRS AND BAR STOOLS:

As all chairs and bar stools are breakable if misused and each chair and bar stool has it own nature to be used properly like beeing rocked, thrown or dragged. Also we do not warranty for weight over 100kg. So we do not guarantee the damage on chairs and bar stools. If the buyer unhappy with the chair or bar stool, he can inform us to arrange the return within 3 days he receives the goods. Please refer to the 7 Day Money Back Guarantee terms above.

 

Deposits and Refunds

Deposits (excluding special order deposits) are refundable only within 14days. 
Deposits will only be refunded to the same credit or debit card with which the deposit was made. Deposits made by cash will be refunded on the debit card or, if the cardholder is not present, the deposit will be refunded by E-Transfer and send to the person who paid for the order. A Photo ID will be required.

In Store Pickup and Delivery Policy

IN-STORE PICK-UP You will receive a phone call once your order is ready for pick-up at the store. The original receipt and pick up form is required at the time of pick-up. Please ensure the vehicle used for the pick-up will accommodate the merchandise in its original packaging. The product warranty applies on merchandise leaving the ifurniture store in its original packaging. ifurniture personnel is not responsible for loading the merchandise into your vehicle and cannot be held responsible for merchandise that cannot be loaded into your vehicle due to the weight and/or dimensions of the merchandise.

DELIVERY SERVICE Larger items or orders containing multiple items are delivered through our local in-home delivery service, offered at a flat rate, based on your delivery address. Once your order is ready to ship, you will be contacted to schedule a delivery date. All orders that are ready to ship must be delivered within 30 days of becoming available. Each delivery is on a single address basis and an adult must be present to accept the delivery. The transporter will confirm a non-negotiable delivery window, between 10am and 6pm, one day prior to the scheduled delivery date. For in-home deliveries outside the provinces of Alberta, the delivery date and window will be confirmed by the transporter once they receive your merchandise. ifurniture cannot be held responsible if the transporter is unable to respect the provided window due to unpredictable circumstances.

DELIVERY PROCEDURES Many of the items will be delivered ready-to-assemble. Delivery personnel will not unpack or assemble products nor remove debris. Old items will not be moved or disposed of. In the event that the elevators are not available or nonexistent, the delivery personnel will deliver up to a maximum of two (2) flights of stairs. The customer must allow safe access to the site and ensure that adequate parking is available for the delivery personnel. All obstacles and walkways must be cleared before delivery. The responsibility is incumbent on the customer to measure all doorways, hallways and stairwells. Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice).Upon delivery, there will be no alterations to any doors, trims, moldings or light fixtures to accommodate passage of the products. Should the merchandise not fit through the passage, the delivery charge will not be refunded and a return fee may be charged. The delivery personnel will not remove their safety boots. Please ensure to protect your floors for the delivery.

INSPECTING YOUR DELIVERY Upon receipt of your order, please ensure that you have received all the items purchased. It is recommended that you review your packing slip before the delivery personnel leaves and advise them of any discrepancies. Please indicate on your packing slip any occurrence during the delivery and contact us as soon as possible. The transporter will not accept responsibility for any damages which have not been indicated on the packing slip. If you find any damage on your merchandise, keep all contents and their original outer and inner packaging. Please contact us immediately following your delivery to ensure that proper action is taken. Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to a domestic use of our products. The warranty does not cover regular wear and tear, discoloration due to exposure to light, misuse, shrinkage or peeling of materials, or abusive wear. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Damages must be reported within 48 hours of delivery.

MODIFYING/RESCHEDULING/CANCELLING YOUR DELIVERY Your order, shipping address and contact information cannot be modified within three (3) business days of the scheduled shipping date and/or once your order is in transit. Additional fees may apply for any modifications made to the order during this period. Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order within three (3) business days of the scheduled shipping date and/or while the merchandise is in transit.

PREPARING FOR YOUR DELIVERY Please verify specific measurements relating to your home and new furniture prior to receiving your delivery. These helpful tips serve solely as a guide and do not guarantee that your furniture will fit in the desired space.